Unexpectedly, you may have booked to stay in our hotel but can no longer make the journey.
Our general terms and conditions of business provide you with information about cancellations by the customer/guest.
We recommend that you take out travel insurance cancellation cover to recover any potential financial losses.
Our offers are always non-binding and subject to availability when booking.
The accommodation contract shall be concluded as soon as we have agreed in writing to your written room reservation or as soon as we have confirmation from you of our agreement to the room reservation. The conclusion of the accommodation contract places both contracting parties under an obligation to perform the contract, irrespective of the time at which the contract was concluded. The accommodation contract of the German Hotel and Restaurant Association (DEHOGA) shall otherwise apply.
Cancellation by the customer, A change of booking
up to 31 days before first day of stay 15% (at least €25.00 per person)
up to 21 days before first day of stay 25% / up to 11 days before first day of stay 40%
up to two days 60%, one day before first day of stay 80%,
Cancellations on day of arrival and no-shows 90%
We recommend that you take out travel insurance cancellation cover.
Your rental/travel costs do not include any travel cover.
We are happy to provide you with information material.
Your reserved room will be ready for you from approximately 2:30 p.m. Unless a later time of arrival has been expressly agreed, we shall retain the right to re-release booked rooms after 7 p.m. We request that you leave your room by 11 a.m. on the day of departure.
All additional costs, such as VAT and service charges, are included in our prices. Changes to the proportionate VAT shall be at the customer’s expense, irrespective of the time at which the contract was concluded.
The guest shall not be entitled to be provided with specific rooms or lodgings. Requests for a specific, desired room number are given the utmost consideration. Should agreed rooms not be available, we shall be under the obligation to make an effort to find a replacement of the same value (same category) within our establishment.
Hotel invoices are due to be paid upon presentation without cash discount; we also accept debit cards (upon provision of the PIN number) and major credit cards.
With regard to the package deals advertised, we reserve the right to make changes to the programme.
We reject any liability with regard to programme events that take place outside of our establishment.
It is not possible to issue a refund for paid services that have not been used.
For groups of ten persons or more, the following also applies:
We accept group bookings as “fixed and binding” reservations.
Nevertheless, we know the number of rooms needed may inevitably change. We therefore carry out cancellations free of charge for up to 20% of the number of reserved beds up to 30 days prior to the arrival date.
Otherwise, we request that our business partners inform us as soon as possible of differences in the number of travellers and reserved beds once they become aware of such differences. This allows us to react in good time and reallocate the rooms that are not required to others. We require a list of the rooms required with the names of travellers (rooming list) three days prior to the arrival date at the latest.
Any trade practices, should these exist, have no validity.
For groups, a total invoice is issued. Payment must be made upon departure at the latest in cash or by electronic cash card. We are unable to accept other forms of payment in this instance. With regard to excursions organised by us, we are merely the intermediary and not the operator pursuant to § 651 ff of the German Civil Code (BGB). Verbal arrangements or special agreements must be made in writing.
The place of jurisdictionis the local court competent for our business.
This contract is governed by the law of the Federal Republic of Germany. If individual provisions are invalid, this shall not affect the remainder of the contract.
Our address for the navigation system:
34508 Willingen (Upland)
Zur Hoppecke 1